Categories
Leaders Letter Newsletter

Leaders Letter 100 – 10 Lessons From 100 Leaders’ Letters

Dear leaders, it is the 100th leadership newsletter I am sending out, it is the 100-week streak, where I share lessons on company culture, ideas on leadership and frameworks to help improve your people and performance leadership. 

Today I wanted to share 10 lessons your feedback, questions and requests to collaborate. Here are the ten most popular alongside supporting content to help you make a difference to your career and those around you. 

  1. Leadership is getting harder 
    1. 7 great leadership traits 
    2. 21 leadership lessons
    3. Write your team a handwritten letter
  2. Management is getting harder but getting more rewarding 
    1. Record micro-moments to celebrate as a team
    2. Questions to ask to improve people’s performance 
    3. Three ways to connect with your department
  3. Many leaders were not taught the difference between strategy and tactics 
    1. Strategy is like baking a cake
    2. Strategy cheatsheet
    3. What mission, vision, strategy and tactics actually are
  4. Creating a long term vision is hard 
    1. What is company vision
    2. Why some people have vision and others don’t
    3. The future of business is community 
  5. Hybrid is hard work and many are unprepared 
    1. Hybrid work guide 
    2. Google’s Hybrid Manifesto – its ok manifesto 
    3. How to remove proximity bias (how to beat the managing in person is best)
  6. The great resignation is the great awaking for many middle to senior leaders 
    1. The 3p’s keys to winning business in 2022 and beyond 
    2. The 3 stages of your business, what it was, what it is and what it is going to be 
    3. Have you stepped too far away from your customer’s problems?
    4. Why it is ok to be on the fence for your company
  7. Meetings are taking over 60% of managements time 
    1. 25 proven recommendations to improve meetings 
    2. Would a Bill Gates get away week work for you
    3. Time to audit your calendar
  8. Communication is hard to gain any traction 
    1. Andy Jassy’s communication masterclass
    2. The first and last ten seconds is vital to winning communications
    3. How to kill constant internal noise and gain cut through
  9. Company culture is not given enough of a focus and is only ever an agenda item 
    1. Improve company culture with department principles 
    2. The 4f framework – Feel, Fascinate, Future, Flourish  
    3. Create management pods to connect leaders to company culture
  10. Team management is a struggle, especially in Hybrid or remote-first companies 
  1. Always re-onboard your teams to the office
  2. A simple game to connect with your team
  3. The hand over and hand back process

Have a great week and you can get in contact at any point by emailing me directly. 

Thanks,

Danny Denhard

BTW I am taking on a limited number of clients, do you need a coach? 

Other great helpful resources 

Be Inspired By Others 

Jeff Bezos’s business lessons 

7 business rules from Elon Musk

Stripe’s communication masterclass

Think Differently 

Time for a performance panel

Annual strategy playbook template

Two up two across framework for career development

Categories
Leaders Letter Newsletter

Leaders Letter 98 – Why Do Some People Have Vision And Others Don’t

Dear leaders, in letter 3 future seers I discuss embracing those who can see the future and have the rare ability to understand where the future is going. 

In many recent conversations and hosting coaching sessions, I have been asked about professionals who have ‘vision’ and those who don’t. 

There is not an exact formula for those with vision and those without, however, I have listed out the skills and abilities I have experienced with those with vision and those lacking vision. 

Subject matter knowledge, not expertise

Most colleagues and leaders with vision have subject matter knowledge, they understand the vertical or matter but do not have to be experts and often this is what helps them not be constrained or have bias through too much experience or expertise. 

Understand how the market operates

Many understand how the business of their market works and how their rivals make money. You don’t have to know down to the processing fees or salary breakdown but understanding the economics of the market and the factors involved helps to shape some thoughts and build a plan. 

Product direction

For me, this is what separates those with vision and those looking to shape the near future. Product is hard, understanding product nuisances and where the products within your market are going is a trait that very few have and can envision. The real vision here is to know the products are likely to be shaped in a way that you can lead or you can follow. 

Themes

Many understand what is a trend and what is going to be a (longer) theme. This who chase trends very often highlight they do not see long term. 

Understand the gaps

Gaps are generally opportunities or weaknesses to exploit, understanding gaps within the market and then what are routes to build a wedge becomes essential. 

Gaps ➡️ Wedges

Following on from gaps, those with vision know how to build a wedge within a competitor’s gap and build out to create a large opportunity and start to make or take market share.  

Storytell with words or imagery

It’s not just the way to have a vision, the best at vision are those who can sell with words or by imagery, by painting a picture of the future others can then see the same or similar picture and want to join 

Ability to envision the future

This is a rare ability to not only see a future state but a way to envision it and the steps you need to take not just a big idea from an aha moment. 

Knowing a timeline and time matters

Those with vision know that timing matters and know how important a timeline is to create and deliver on the vision

Chance and Change

Understand there is a chance to build something. Or a chance to make a change or change something to make a bigger impact. Often starting small to take a chance to make that change. 

Risk & Reward

Those with vision are not blinded that there will be an associate risk to the upside and the reward of this bigger vision. 

More isn’t vision

The smartest people with vision know that more is not the answer, it’s unlikely just to sell more, just to build more or to just rely on optimisation. 

How do you stack up? How do your colleagues stack up? Does the founder or CEO of your business show these elements to prove they have vision? I hope so. 

This week consider how you can develop some of these skills and share your vision. 

Thanks,

Danny Denhard

Essential Follow Up Materials

The Strategy Cheatsheet

The Difference Between Mission, Vision, Strategy & Tactics

Your Business Moat Is Infected

Stripe’s Inspiring Vision (Aka The Stripe 2021 Letter)

Can You Confidently Say What 2027 Looks Like?

What Is TikTok Competitive Advantage? Executing Its Vision

What is the metaverse?

Categories
Leadership Podcast

Leadership Masterclass Podcast

It is rare that you find a priceless podcast on leadership that you should pay for. This is one of those you feel you should have paid for.

This podcast with General Stanley McChrystal on the Knowledge Project podcast (I highly recommend signing up for their newsletter) with Shane Parrish.

Watch Or Listen Below

Quote of the podcast:

“When I was a brand-new lieutenant, I asked my father, “How would I know if somebody that I worked for or worked for me was going to be a good commander in combat? … How would you tell in peacetime?” He says, “You won’t. You won’t know because people have capabilities or coping mechanisms that in peacetime look fine, that doesn’t play well in war.”

Then I asked him, “Okay, when you’re in combat, how do you know?” He said, “Some people keep asking for more information and what they’re trying to do is drive uncertainty to zero so that there’s really not a question on the right course of action because you know everything.” But you can’t do that. It’s not achievable. So they become hesitant.

They become tentative, and they become focused on getting more and more information to ratchet the uncertainty out of the situation and they don’t act.”

General Stanley McChrystal & Shane Parrish

Why listen to this masterclass with General Stanley McChrystal:

  • Commander’s intent
  • Threats vs. vulnerabilities framework and maths
  • Detecting and avoiding threats
  • Decision making framework
  • Why tiredness is making us more risk averse in 2022
  • How to make decision’s in moral dilemma’s
  • Why money and bonuses hurts the cilivan leadership and workplace (and helps in the military)
  • Why person and organisational values need to work together and the who they are is so important to perform
  • Training Matters: Military takes average talents and drive way above average results
  • War time decisions are big time decisions but is rarely needed in peace time (due to laws and rules)
  • Why history will help
  • Why stress management is personal but there are guides you can follow
  • How to develop mental toughness
  • How to teach self discipline

Like This?

Listen to the fixing the broken world of work podcast.

Categories
Strategy

Annual Playbook Template For Company-Wide Success

Every year businesses set up their teams to fail by asking them to build their action plan or playbook for the year ahead.

Why? Because often it is no one’s specific job to own or the owner has only ever done it one way in this business and do not know the ingredients to list on their recipe, aka the right template for the company strategy.

Remember how the best companies win is by having one company-wide strategy, not departmental strategies.

Time For The New Template

Without specific guidance or a template every department across a business does it differently, they rarely collaborate and the business then has 5-10 different departments with different formats making it nearly impossible to understand what the teams are doing and why their actions are important.

OKR’s Fail

Many companies have moved to the OKR model, OKR’s work for some, however, OKR’s do not go into the how or generally the why, this creates frictions at KR levels and individuals are faced with the choice of selecting the company or team OKR or having to select their own KR to hit their targets.

This quickly impacts company culture and introduces “me before we” – individuals putting themselves first before their team, department and the company.

This is just one way the system does not enable you to support your team with the right template and creates instant friction from the start of the year.

7 Step Template

This year I wanted to create a free 7 step template for you and your teams to use and help to shape the year ahead for success and provide a chance to present to each other to enable each department to understand the actions you are going to be taking and the demands on that team.

There are two templates available for you to scroll through and then download for free.

To download once in the Google interface, go to:

File >> Download >> Select your format to download.

The Free Strategy Templates

Docs Template

Slides Template

If you are struggling to build your company strategy get in touch below.

Or read these essential guides to strategy

This is essential reading for company strategy
Essential reading for those struggling with how to build long term plans
Find out what your business should operate as, a partner, a platform or the piping
The common mistakes businesses make when becoming successful, fighting internal politics and internal problems not the customer problems
Imperative for those who have a struggle with different levels of the company and why the company is evolving
Considering rethinking how you operate, considering a 4 day work week or getting pressure to move to full time hybrid, this guide are for you
The complete free hybrid work guide
Categories
Anonymous Career Advice

What three actions to take to kick off 2022 well?

In the end of the year instalment of anonymous career advice, a leader asks an important question to kick off 2022 well.

Dear focus, I want to kick off 2022 well. What are three things I can do as a mid-sized business leader? 

In most businesses the leader has to show the direction you are headed, why you are looking forward to the year ahead and how the departments and teams will be leading from the front and where they will be collaborating. 

In all of the businesses I have worked in, worked with or consulted on, there are a number of selective characteristics that are run through. All involving direction setting, thanking and ensuring you reference the importance of your people and their performance (collectively and individually).

Remind yourself of the two P’s when creating the 3 action points below: 

The Two P’s 

The people (company culture) and the performance (strategy). 

The three actions below can be live or can be pre-recorded. Pre-recorded allows you to practise and get it to where you are happy. Powerpoint, Google Slides and Keynote all offer recording and inserting video per slide or across the presentation.

Live is great for connection building, pre-recorded will benefit those of you looking to manage the time and asking for Q&A and being able to prep. 

Only you as the leader will know what works best for you and your style (personality type). 

Have notes and links to hand to send across post three actions. 

1/ Personal Statement 

A quick statement of the company, what you are looking forward to seeing, what you are excited for and what behaviours you love to see and are agreed across the business that will likely be rewarded. 

Slides will help you here.

FYI: There is nothing more awkward than asking for each member of the leadership to have comments or offer their one minute to ten-minute statement.

2/ Quick Positive Review Of 2021 

Here is a breakdown of what to include and flow through:

  • A reminder of the journey you went on (timeline) 
  • What did the team do well? 
  • What made you proud? 
  • Any stand out examples of cross-functional collaboration and delivery 
  • Was there any big campaign, releases or launches? 
  • Were there important milestones hit and which milestones were hit? 

Remove all mad and sad parts of the review, glad (happy and proud) is the most important to concentrate on and start with a micro-moment

3/ Walkthrough the company-wide strategy for 2022  

Here are 4 steps to include and run through quickly. Double click on the elements you were weaker on in 2021 and requires more work. This should be informed from the staff feedback throughout 2021:

  • Strategy: What beliefs do you have, what bets are you making and what pillars are going to guide the teams 
  • Action points ahead: The key sections of work from different departments 
  • Product roadmap overview: top level don’t go into long details just key points and what you are looking to release or deliver by when (use the think big, act small, by when framework if required) 
  • Milestones: The milestones you would like to hit and how you are looking forward to the teams developing this out 

Remember To Resight Metrics: If you have a number of metrics you have signed off on and agreed upon, share this on one slide presentation or a short image you will share post-presentation / speech, this way you will create a guidepost to allow the company to understand their targets and what they are building towards. 

Remember the longer it takes to sign off-targets and north stars the more difficult it is for the teams to hit the ground running and get ahead of the hard tactical battle ahead. 

Something to keep in mind, Steve Jobs was the ultimate internal sales and marketing person for Apple and this role is vital for success any year, none more so with such uncertainty people look for leadership with direction and trust signals. Drive this by driving the business forward on day 1.

Best of luck and have a good end to 2021 and a successful 2022. 

Thanks,

Danny Denhard

Ask your own

.
Categories
Leadership

The Top 5 Most Read Articles & Resources

The most-read articles on Focus of 2021

The Hybrid Work Guide – help you to create the right hybrid set up for your business

The 7 business rules of Elon Musk – Help you understand why Elon Musk’s company have had such successful 2021 and why Elon hates pointless meetings

The business lessons from Jeff Bezos – Amazon’s chairperson is a business inspiration to many and this breaks down why Amazon is so smart and why their strategy of moats and customer obsessions is so vital to their dominance.

The Google Manifesto – The internal memo was shared far and wide this summer and particularly popular across LinkedIn. This is a good guide on how to rethink Hybrid and the stresses and strains we have all been under.

Andy Jassy’s (Amazon new CEO) first internal memo – it’s a masterpiece of internal communication and stating his intent under his guidance.

Categories
Business Performance

The Five Most Important Roles For Business Success In 2022

Each year I look forward and predict the roles that businesses should consider creating or internally hiring for to improve business performance and create focus (aka blending culture and strategy together). 

Culture Community Manager

Why? Company culture is going to be of paramount importance in 2022. Unhappy workforce, high demand for talent, number of roles being unfilled, the culture community manager will be the trusted glue between teams, management and HR.
Read the full breakdown of the Culture Community Manager

Head Coach AKA Performance Coach.

Why? For many businesses, they have not improved their teams and their people and it has hit a critical inflexion point. Professional coaching is not just CEO’s and professional athletes. It is for everyone, particularly those businesses that do not guide their training budgets and build teams full of specialists. Improving how the executive team performs and connects with their company coach. Executive coaching and development are imperative.
Coaching is the lost art within businesses and a coaching organisation is a better connected and more effective delivery based company.
A motto of mine: (like in commercial kitchens, you clean as you go) in the workplace you have to Coach as you go! 

“Air Traffic Controller”

Why? Speak to ten industry friends and what you will hear is; no one really knows what is going on and how we getting on with projects, product launches and campaigns. 

As an Ex Project Manager, it would be biased for me to recommend project managers again (like 2021’s recommendations) however, leaving updates and progress reports to department leads always muddies the water and adds internal misdirections. 

Strategy leads and Operational leads often operate too much in the 10000ft air to understand the importance.
An air traffic controller will keep the business moving forward and help to navigate complexities. This is a specialist role that needs someone with experience of running larger projects and a cross-functional expert, ideally with Product and Marketing experience. 

Transformation Lead 

Why? The pandemic has proven businesses rely on the wrong software.
Many forced offline work and practises online and did not find the right software to help increase connections, collaboration, or complete work more easily.
The transformation lead will help shift the wrong types of cross-functional software and meeting tools to the right collaborative software and tools. No more force fitting zoom for everything or using Google Meets because you are a Google Suite customer. 

Distribution Lead 

Why? The biggest problem in most businesses, distribution and ensuring enough of your customers see updates, understand the changes and understand how the new feature or product can help them specifically.
Product Marketers are brilliant and I have worked with some exceptional PMM’s, however, when your internal customer is as important as your external customer you need to really build plans to target the customer on the right channels with the right messaging and creatives. 

A distribution lead will think about the platforms, the creative, the messaging, the narrative, the nudges required (free tip: why you wouldn’t have one leader asking for internal NPS surveys vs having department leads push this across different deadlines for more effective responses) and focus on the delivery aspect of distribution as distribution has never been as challenging and harder to gain cut-through and importance of the platforms (think email vs instant messenger vs waiting for a meeting to discuss in person vs asynchronous communications like an internal wiki).   

It is important to note not all of these roles have to be new hires and very often an internal candidate knows the landscape the challenges and the heartbeat of the business, it is an important balance to understand and craft these roles to ensure business success.

New team members and leaders have the ability to reshape business, remove any bias or reset some internal social clout and capital that might exist.

Remember businesses win by solving customer problems, not just one pain point you might be experiencing internally. 

Need help get in touch below:

Important Resources To Read

Categories
Strategy

5 Smart Ways Businesses Rethought The Work Week

Here are five different companies who really rethought the work week and the problems we face every day to get different and better solutions.

Front’s Flexible Friday.

This is their approach to the 4 day work week.
Making Friday’s optional, you can work, you can take it off or blend of work and rest. The results and feedback are impressive and well worth reviewing.

Google’s 20% Time

Google introduced a working scheme called 20% time.

It was 20% of your working time that was allowed to be allocated to tests and ideas to create great products or rethink how products were being built.

Google News & Gmail were actually products born out of the 20% time experimentation.

3m 15% Time

3m allowed up to 15% of the workweek to be allocated to alternative ideas and projects.

The most successful product from 15% time allocation? The Post-It Note. Probably the most underrated tool within each business.

Asana’s No Go Wednesday’s

No Go Wednesday’s => No Meeting Days!

It is company-wide guidance to enable deep work and projects to move forward without the pressure of meetings.

This is important as it enables more asynchronous communications (which Asana preaches as its tool is designed to offer), time to think and write more effectively and reduces the pressures of having to collaborate in real-time.

Real-time decisions and meetings are notorious time-sucks and create more meetings.

NASA’s Open Innovation

NASA had pressures to innovate and struggled to launch anything of significance in the early 2000s.

There was a move to embrace the wisdom of the crowd aka ‘innovate via the crowd’.

This enabled ideas to be submitted by the American people (not just the NASA experts) and then collaborated with internal experts (it is important to note, this didn’t go as smoothly, to begin with – experts don’t like to be stuff to work on) but sped up innovation and created numerous important findings. This allowed NASA to continue receiving funding.

Go On Think Differently

All of these are ideas that took the idea of reframing time and challenging the standard workweek and creating time, space and reshaping the idea of having to be constantly working on projects suggested by the leadership, OKR’s that can overly shape businesses or hit key numbers that were created by a few in long-range planning or in last years annual planning cycle.

Thinking differently helps many businesses to win, thinking differently in 2022 is going to be essential for you to thrive.

Here is the future of work and the workplace:

Here is the ultimate free hybrid workplace guide:

Categories
Strategy

The Key To Winning Business – Be The Power P: The Partner, The Platform, The Piping

Why The Three P’s Is Winning & Will In The Future

Throughout time, businesses have had to evolve past just selling widgets. 

We went from specialists selling a smaller number of SKU’s, to selling huge amounts of SKU’s just to compete. Many then moved to rely on everyday people to sell their products on your platform to compete on search engines and drive enough people to drive another round of investment or keep the lights on. 

Many of these changes were necessity, rarely strategic and survival becomes the name of the game, while slowly killing development, product improvements and investment into true growth levers

In the age of the internet, faster more convenient apps and prime expectations, we have seen the way we browse, broker and buy evolve quickly and many times we did not see the landscape shift and change, why? Because of how discreet and smart these new players are. 

In today’s market, we have seen the three P’s step up and win as operating models: 

The Partner 

The Platform 

The Piping 

Categories
Strategy

Has your business stepped too far away from your customer’s problems?

One of my fundamental beliefs is the best and most successful companies were set up to fix existing problems and then some were set up to help fix the next wave of problems.   

The best and most successful business strategies in the world are based on problem-solving.   

The most successful companies either help to fix said problems, help consumers to solve the problem or matchmake the consumer and the right solution or solution provider. 

The art of business always needs a middle person to connect problems with problem solvers. 

One of the core issues many companies face is getting to a size where they stop solving core issues for their customers.