The burning 2021 and beyond question to answer:
What makes a great remote and hybrid work leader?
In the move to hybrid work, we have seen many reports suggest hybrid and remote work is going to hinder performance, we will see company culture become toxic, it will slow the development of younger members of staff and we will encounter higher staff turnover while having to completely change the way things are done.
With all of these points reported, there are very few resources that offer advice on what actually makes a great remote manager and a great hybrid leader.
Here are the five categories and qualities that make brilliant distributed and hybird leaders:
- Helps to guide and direct teams
- Connects work together with teams
- Champions the team and their connections
- Builds better internal networks – constantly looking to improve the nodes between the department’s networks particularly cross-functionally.
- Keeps the heartbeat going throughout the business
- Ensure work progresses at the right pace
- Sits across workstreams and keep ahead of the potential issues or jumps into action when required
- Check’s in and check’s out at the right amount per team member
- Understands when there will be a requirement for personnel change, to bring in the right external consultancy or add or replace the supporting agency
- Ability to be aware if a Team A and Team B mentality starts within the business and removes any issues
- Helps to monitors how people are feeling alongside their performance
- Helps to set the right priorities
- Helps to realign or prioritise where required
- Helps to shape deadlines and is available for when their teams need guidance
- At hand to review the team’s task list when struggling or hit a large bump in the road(map)
- Coaching and mentoring those around them pairing awareness and connection
- Understands when it is time to train team members in their new environment or when it might be time to let their team member go for performance issues
- Applies EQ and IQ and understands when to apply
- Is happy in doing (delivering the tactics) and thinking long term (keeping up with the company-wide strategy)
- Is alongside the team in getting things done and helping to set the right goals
- Knows when to step away or step up for their team and the project they are delivering
- Good writer, detailed and deliberate comms in an asynchronous world helps improve the flow of communication and wins in the hybrid workforce
- Understands when to send a detailed update, when to create a short, articulate deck or to speak to those people “face to face”
- Understands that a quick self-recorded video will land better and have more impact with their team members than rely on a long email chain
- Can understand when a video meeting (zoom, teams etc) is going to be important vs an audio-only meeting or a walk and talk meeting
These five categories will help guide you and your management team to build out better teams and improving managers in the hybrid and remote work world.